Our Refunds & Replacement Policy

  IFIREPLACESUSA - REFUNDS & REPLACEMENT OVERVIEW

 

REPLACEMENTS

To acquire the desired item most efficiently, consider initiating a return for the current item in your possession. Once the return request is accepted, you can then proceed with a separate purchase for the new item. This ensures a seamless and expedited transaction, allowing you to obtain the desired product without delay.

CANCELLATIONS

If you wish to cancel an order, we ask you to promptly reach out to our support team via support@fireplacespro.com or by calling us at +1 (844) 494-7710 before the order enters the processing stage. If the order has already been dispatched from our warehouse, you can still initiate a return or exchange following our established return policy guidelines or replacement policy guidelines. However, please be aware that shipping times may vary based on the specific policies of the different brands associated with the products.

REFUNDS

If the ordered item is returned due to damages or other concerns, our returns procedure guarantees the secure return of the product to our warehouse. Upon its arrival at the warehouse, we promptly initiate the refund process, expediting the reimbursement procedure. As a result, you can expect the refunded amount to be reflected in your bank account within an estimated timeframe of 5 to 10 business days.