Our Returns Policy

IFIREPLACESUSA - RETURNS OVERVIEW

 

RETURNS

In order to be eligible for a return, products must retain their original packaging, including pallets, and remain unutilized or unmodified. Additionally, they should be in a resalable condition to qualify for return. It's important to be aware that certain categories, such as Special Order items (which begin manufacturing once the order is confirmed by customers), are not covered by our standard return policy and are considered Non-Returnable/Cancellation. To check the eligibility of an item, we recommend referring to the respective product page for specific guidelines.

Please be aware that return shipping costs may be applicable to discounted orders. To maintain transparency, it's important to note that for items purchased using discount codes, the refund amount will be adjusted by deducting the incurred return shipping expenses (we assure you this will not be substantial).

If you have any inquiries or need further clarification regarding our returns policy or any related concerns, please feel free to reach out to our dedicated customer support team. We are here to assist and address any queries you may have.

For any questions or concerns related to returns, we encourage you to reach out to us via email at support@fireplacespro.com / info@fireplacespro.com. If you intend to initiate a return, please notify us within 15 days from the date you received your order. Once confirmed, we will provide you with a Return Merchandise Authorization (RMA) number, which is crucial for processing your return shipment. It's important to be aware that returns are not applicable for sale items or gift cards.

Upon approval of your return request, an automatic refund will be initiated to your original payment method. Please allow a processing period of approximately 5-10 business days for your bank or credit card company to complete the refund transaction.

Upon receiving your order, we strongly recommend conducting a thorough inspection promptly. If you discover any issues, such as defects, damages, or receipt of an incorrect item, please inform us within 2 days of receiving the order. This swift notification allows us to promptly address the concern and take necessary corrective actions to ensure your satisfaction.

 

NON RETURNABLE BRANDS

  • AMANTII
  • REMII
  • SEIRRA FLAME

Returns are not being accepted by these Three Brand Manufacturers. Please be aware that orders from these Brands will be treated as Non-Returnable.