Our Shipping Policy
IFIREPLACESUSA - SHIPPING POLICY OVERVIEW
Upon successfully placing your order, immediate actions will follow. You will receive a notification and a detailed confirmation email sent to the provided address via our dedicated iFireplacesUSA email. This email is crucial as it signifies the successful processing of your purchase in our system and the pre-authorization of your credit card. Subsequently, your order will be transmitted to our transit team, which collaborates with our supplier and/or warehouse manager to confirm the immediate availability of your chosen item for prompt packaging and shipment.
In the event of unavailability or backordering (if the selected item is currently out of stock), the pre-authorization will be canceled, and a prompt email communication will inform you of this situation. If the ordered items are ready for shipping within 7-14 days or if your order includes Made-to-order or customized items with lead times ranging from 2-24 weeks, charges will be processed, and the shipping process will commence. Upon completion of the manufacturing process and the items being prepared for shipment, you will receive a shipping confirmation notice containing tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon receiving your ordered item(s), we request that you conduct a thorough examination of the packaging. If any indications of damage to the packaging are observed, it is essential to meticulously document these observations when signing for the delivery. In the unfortunate event that your item(s) arrive in a compromised or damaged condition, we highly recommend taking photos and videos showcasing the extent of the damage and promptly forwarding them to our dedicated email address at support@fireplacespro.com. Your prompt provision of visual documentation allows us to initiate an insurance claim on your behalf, expediting the resolution process.
In the case of defective items, our commitment is to facilitate replacements at no additional cost to you. It is crucial to thoroughly inspect any damage sustained during shipment immediately upon delivery. If any discrepancies are identified, it is essential to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
Upon the completion of your order placement, immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of iFireplacesUSA. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder (which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
Eurasia Noce / Ameristone Stucco - Pearl Haze / Natural Gas
- Eurasia Noce / Ameristone Stucco - Pearl Haze / Natural Gas
- Eurasia Noce / Ameristone Stucco - Champagne Gray / Natural Gas
- Eurasia Noce / Ameristone Stucco - White Ash / Natural Gas
- Eurasia Noce / Ameristone Stucco - Stoney Creek / Natural Gas
- Eurasia Noce / Ameristone Stucco - River Rock / Natural Gas
- Eurasia Noce / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Eurasia Noce / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Eurasia Noce / Ameristone Stucco - Pearl Haze / Liquid Propane
- Eurasia Noce / Ameristone Stucco - Champagne Gray / Liquid Propane
- Eurasia Noce / Ameristone Stucco - White Ash / Liquid Propane
- Eurasia Noce / Ameristone Stucco - Stoney Creek / Liquid Propane
- Eurasia Noce / Ameristone Stucco - River Rock / Liquid Propane
- Eurasia Noce / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Eurasia Noce / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Eurasia Chiara / Ameristone Stucco - Pearl Haze / Natural Gas
- Eurasia Chiara / Ameristone Stucco - Champagne Gray / Natural Gas
- Eurasia Chiara / Ameristone Stucco - White Ash / Natural Gas
- Eurasia Chiara / Ameristone Stucco - Stoney Creek / Natural Gas
- Eurasia Chiara / Ameristone Stucco - River Rock / Natural Gas
- Eurasia Chiara / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Eurasia Chiara / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Eurasia Chiara / Ameristone Stucco - Pearl Haze / Liquid Propane
- Eurasia Chiara / Ameristone Stucco - Champagne Gray / Liquid Propane
- Eurasia Chiara / Ameristone Stucco - White Ash / Liquid Propane
- Eurasia Chiara / Ameristone Stucco - Stoney Creek / Liquid Propane
- Eurasia Chiara / Ameristone Stucco - River Rock / Liquid Propane
- Eurasia Chiara / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Eurasia Chiara / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Bombay Salsette / Ameristone Stucco - Pearl Haze / Natural Gas
- Bombay Salsette / Ameristone Stucco - Champagne Gray / Natural Gas
- Bombay Salsette / Ameristone Stucco - White Ash / Natural Gas
- Bombay Salsette / Ameristone Stucco - Stoney Creek / Natural Gas
- Bombay Salsette / Ameristone Stucco - River Rock / Natural Gas
- Bombay Salsette / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Bombay Salsette / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Bombay Salsette / Ameristone Stucco - Pearl Haze / Liquid Propane
- Bombay Salsette / Ameristone Stucco - Champagne Gray / Liquid Propane
- Bombay Salsette / Ameristone Stucco - White Ash / Liquid Propane
- Bombay Salsette / Ameristone Stucco - Stoney Creek / Liquid Propane
- Bombay Salsette / Ameristone Stucco - River Rock / Liquid Propane
- Bombay Salsette / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Bombay Salsette / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Bombay Kalva / Ameristone Stucco - Pearl Haze / Natural Gas
- Bombay Kalva / Ameristone Stucco - Champagne Gray / Natural Gas
- Bombay Kalva / Ameristone Stucco - White Ash / Natural Gas
- Bombay Kalva / Ameristone Stucco - Stoney Creek / Natural Gas
- Bombay Kalva / Ameristone Stucco - River Rock / Natural Gas
- Bombay Kalva / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Bombay Kalva / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Bombay Kalva / Ameristone Stucco - Pearl Haze / Liquid Propane
- Bombay Kalva / Ameristone Stucco - Champagne Gray / Liquid Propane
- Bombay Kalva / Ameristone Stucco - White Ash / Liquid Propane
- Bombay Kalva / Ameristone Stucco - Stoney Creek / Liquid Propane
- Bombay Kalva / Ameristone Stucco - River Rock / Liquid Propane
- Bombay Kalva / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Bombay Kalva / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Chiado Jerome / Ameristone Stucco - Pearl Haze / Natural Gas
- Chiado Jerome / Ameristone Stucco - Champagne Gray / Natural Gas
- Chiado Jerome / Ameristone Stucco - White Ash / Natural Gas
- Chiado Jerome / Ameristone Stucco - Stoney Creek / Natural Gas
- Chiado Jerome / Ameristone Stucco - River Rock / Natural Gas
- Chiado Jerome / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Chiado Jerome / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Chiado Jerome / Ameristone Stucco - Pearl Haze / Liquid Propane
- Chiado Jerome / Ameristone Stucco - Champagne Gray / Liquid Propane
- Chiado Jerome / Ameristone Stucco - White Ash / Liquid Propane
- Chiado Jerome / Ameristone Stucco - Stoney Creek / Liquid Propane
- Chiado Jerome / Ameristone Stucco - River Rock / Liquid Propane
- Chiado Jerome / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Chiado Jerome / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
Firepits FPT - RT501M - Porcelain Tile
Turn your Fire Pit on with a simple turn; no wires or matches are necessary due the battery-powered electronic ignition. Use the storage door for your propane tank or other items. Place your drinks on the table top around the fire, sit back and enjoy spending time in your home resort.
Dimensions:
48" x 72" x 25"
Specifications
Features | Value |
Warranty | 1 year |
Fire Box | Square |
Burner BTU Output | 55,000 |
Standard Fire Logs Set with Lava Rocks | 4 Piece 16" |
LP Standard NG Convertible*Must Use Certified Technician | Yes* |
Ventilation | Yes |
Porcelain Tile 12" x 12"(Field- )(Border- ) | STANDARD |
Ameristone Stucco Standard Finish | Yes |
18" Vertical DOOR | Yes |
FIRE PITS - STRUCTURE
STAINLESS STEEL BURNER
The powerful burner emits 55,000 BTUs and will easily keep everyone around the firepit comfortable on a chilly night.
1 STAINLESS STEEL BURNER
The powerful burner emits 55,000 BTUs and will easily keep everyone around the firepit comfortable on a chilly night.
FIRE LOGS AND LAVA ROCKS
All Cal Flame firepits come equipped with a 4-piece fire log set as well as lava rocks or give your fire rustic naturalness.
TABLETOP FIRE
For the ultimate in outdoor entertainment and relaxation, tabletop firepits can accommodate up to six guests. The innovative FPTG5000 features a two-piece glass top and elegant footrest that will add lasting beauty and variety to your Home Resort.
SHAPES
Firepits come in round, square, hexagonal (6-sided) and octagonal (8-sided) shapes to accommodate any backyard preference.
HEIGHT
Firepits are available from 18†in height to replicate the campfire experience to 45†in height to create a conversational area that will accommodate fullheight barstools. The choice is yours!
2 ON/OFF SWITCH
Every fireplace switch utilizes a Piezo ignition system, which is a battery-powered electronic ignition.
Option Packages
STONE VENEER
OPTQ825-( )
NATURAL STONE TILE (FIELD- )(BORDER- )
OPTQ860-( )
3" BOTTOM TRIM (TILE ONLY)
COUNTERTOP FINISHES
PORCELAIN TILE
-
Sterlina Henna
-
Sterlina Silver
-
Eurasia Noce
-
Sterlina Ivory
BASE DESIGNS
AMERISTONE STUCCO
-
Pearl Haze
-
Champagne Gray
-
White Ash
-
Stoney Creek
-
River Rock
STONE VENEER
-
Brookside
We Are Here
- Email us to - support@ifireplacesusa.com
- Call us to - +1 (844) 494-7710
- Chat with us in live
- Choosing a selection results in a full page refresh.