Our Shipping Policy
IFIREPLACESUSA - SHIPPING POLICY OVERVIEW
Upon successfully placing your order, immediate actions will follow. You will receive a notification and a detailed confirmation email sent to the provided address via our dedicated iFireplacesUSA email. This email is crucial as it signifies the successful processing of your purchase in our system and the pre-authorization of your credit card. Subsequently, your order will be transmitted to our transit team, which collaborates with our supplier and/or warehouse manager to confirm the immediate availability of your chosen item for prompt packaging and shipment.
In the event of unavailability or backordering (if the selected item is currently out of stock), the pre-authorization will be canceled, and a prompt email communication will inform you of this situation. If the ordered items are ready for shipping within 7-14 days or if your order includes Made-to-order or customized items with lead times ranging from 2-24 weeks, charges will be processed, and the shipping process will commence. Upon completion of the manufacturing process and the items being prepared for shipment, you will receive a shipping confirmation notice containing tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon receiving your ordered item(s), we request that you conduct a thorough examination of the packaging. If any indications of damage to the packaging are observed, it is essential to meticulously document these observations when signing for the delivery. In the unfortunate event that your item(s) arrive in a compromised or damaged condition, we highly recommend taking photos and videos showcasing the extent of the damage and promptly forwarding them to our dedicated email address at support@fireplacespro.com. Your prompt provision of visual documentation allows us to initiate an insurance claim on your behalf, expediting the resolution process.
In the case of defective items, our commitment is to facilitate replacements at no additional cost to you. It is crucial to thoroughly inspect any damage sustained during shipment immediately upon delivery. If any discrepancies are identified, it is essential to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
Upon the completion of your order placement, immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of iFireplacesUSA. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder (which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
Emperador Dark / Ameristone Stucco - Pearl Haze / Natural Gas
- Emperador Dark / Ameristone Stucco - Pearl Haze / Natural Gas
- Emperador Dark / Ameristone Stucco - Champagne Gray / Natural Gas
- Emperador Dark / Ameristone Stucco - White Ash / Natural Gas
- Emperador Dark / Ameristone Stucco - Stoney Creek / Natural Gas
- Emperador Dark / Ameristone Stucco - River Rock / Natural Gas
- Emperador Dark / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Emperador Dark / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Emperador Dark / Ameristone Stucco - Pearl Haze / Liquid Propane
- Emperador Dark / Ameristone Stucco - Champagne Gray / Liquid Propane
- Emperador Dark / Ameristone Stucco - White Ash / Liquid Propane
- Emperador Dark / Ameristone Stucco - Stoney Creek / Liquid Propane
- Emperador Dark / Ameristone Stucco - River Rock / Liquid Propane
- Emperador Dark / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Emperador Dark / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Emperador Light / Ameristone Stucco - Pearl Haze / Natural Gas
- Emperador Light / Ameristone Stucco - Champagne Gray / Natural Gas
- Emperador Light / Ameristone Stucco - White Ash / Natural Gas
- Emperador Light / Ameristone Stucco - Stoney Creek / Natural Gas
- Emperador Light / Ameristone Stucco - River Rock / Natural Gas
- Emperador Light / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Emperador Light / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Emperador Light / Ameristone Stucco - Pearl Haze / Liquid Propane
- Emperador Light / Ameristone Stucco - Champagne Gray / Liquid Propane
- Emperador Light / Ameristone Stucco - White Ash / Liquid Propane
- Emperador Light / Ameristone Stucco - Stoney Creek / Liquid Propane
- Emperador Light / Ameristone Stucco - River Rock / Liquid Propane
- Emperador Light / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Emperador Light / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Giallo Veneziano / Ameristone Stucco - Pearl Haze / Natural Gas
- Giallo Veneziano / Ameristone Stucco - Champagne Gray / Natural Gas
- Giallo Veneziano / Ameristone Stucco - White Ash / Natural Gas
- Giallo Veneziano / Ameristone Stucco - Stoney Creek / Natural Gas
- Giallo Veneziano / Ameristone Stucco - River Rock / Natural Gas
- Giallo Veneziano / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Giallo Veneziano / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Giallo Veneziano / Ameristone Stucco - Pearl Haze / Liquid Propane
- Giallo Veneziano / Ameristone Stucco - Champagne Gray / Liquid Propane
- Giallo Veneziano / Ameristone Stucco - White Ash / Liquid Propane
- Giallo Veneziano / Ameristone Stucco - Stoney Creek / Liquid Propane
- Giallo Veneziano / Ameristone Stucco - River Rock / Liquid Propane
- Giallo Veneziano / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Giallo Veneziano / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Black Galaxy / Ameristone Stucco - Pearl Haze / Natural Gas
- Black Galaxy / Ameristone Stucco - Champagne Gray / Natural Gas
- Black Galaxy / Ameristone Stucco - White Ash / Natural Gas
- Black Galaxy / Ameristone Stucco - Stoney Creek / Natural Gas
- Black Galaxy / Ameristone Stucco - River Rock / Natural Gas
- Black Galaxy / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Black Galaxy / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Black Galaxy / Ameristone Stucco - Pearl Haze / Liquid Propane
- Black Galaxy / Ameristone Stucco - Champagne Gray / Liquid Propane
- Black Galaxy / Ameristone Stucco - White Ash / Liquid Propane
- Black Galaxy / Ameristone Stucco - Stoney Creek / Liquid Propane
- Black Galaxy / Ameristone Stucco - River Rock / Liquid Propane
- Black Galaxy / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Black Galaxy / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Blue Pearl / Ameristone Stucco - Pearl Haze / Natural Gas
- Blue Pearl / Ameristone Stucco - Champagne Gray / Natural Gas
- Blue Pearl / Ameristone Stucco - White Ash / Natural Gas
- Blue Pearl / Ameristone Stucco - Stoney Creek / Natural Gas
- Blue Pearl / Ameristone Stucco - River Rock / Natural Gas
- Blue Pearl / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Blue Pearl / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Blue Pearl / Ameristone Stucco - Pearl Haze / Liquid Propane
- Blue Pearl / Ameristone Stucco - Champagne Gray / Liquid Propane
- Blue Pearl / Ameristone Stucco - White Ash / Liquid Propane
- Blue Pearl / Ameristone Stucco - Stoney Creek / Liquid Propane
- Blue Pearl / Ameristone Stucco - River Rock / Liquid Propane
- Blue Pearl / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Blue Pearl / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
- Fantasia / Ameristone Stucco - Pearl Haze / Natural Gas
- Fantasia / Ameristone Stucco - Champagne Gray / Natural Gas
- Fantasia / Ameristone Stucco - White Ash / Natural Gas
- Fantasia / Ameristone Stucco - Stoney Creek / Natural Gas
- Fantasia / Ameristone Stucco - River Rock / Natural Gas
- Fantasia / Cultured Stone - Autumn Pro-Fit / Natural Gas
- Fantasia / Cultured Stone - Nantucket Stacked Stone / Natural Gas
- Fantasia / Ameristone Stucco - Pearl Haze / Liquid Propane
- Fantasia / Ameristone Stucco - Champagne Gray / Liquid Propane
- Fantasia / Ameristone Stucco - White Ash / Liquid Propane
- Fantasia / Ameristone Stucco - Stoney Creek / Liquid Propane
- Fantasia / Ameristone Stucco - River Rock / Liquid Propane
- Fantasia / Cultured Stone - Autumn Pro-Fit / Liquid Propane
- Fantasia / Cultured Stone - Nantucket Stacked Stone / Liquid Propane
Firepits FPT-S301M - Natural Stone
Stay warm around the fire pit, the lava rocks and fire log set leaves a natural calm appearance, emitting 55,000 BTUs. Turn your Fire Pit on with a simple turn; no wires or matches are necessary due the battery-powered electronic ignition.
Dimensions
48" x 48" x 25"
Specifications
# | SPECIFICATIONS | Value |
---|---|---|
1 | Warranty | 1 Year |
2 | Fire Box | Square |
3 | Burner BTU Output | 55,000 |
4 | Standard Fire Logs Set with Lava Rocks | 4 Piece 16" |
5 | LP Standard NG Convertible*Must Use Certified Technician | Yes* |
6 | Ventilation | Yes |
7 | Porcelain Tile 12" x 12"(Field- )(Border- ) | STANDARD |
8 | Ameristone Stucco Standard Finish | Yes |
9 | 18" Vertical DOOR | Yes |
Features
JUST YOUR STYLE
Choose from an array of tile options and your choice of Ameristone Stucco in 5 different colors, 8 stone veneer styles, and accent trim with Porcelain Tile or Natural Stone Tile. Firepits come in square, hexagonal (6-sided) and rectangle shapes to accommodate any backyard preference.
FIRE LOG SET
Cal Flame Fire Pits offer round or curved 55,000 BTU burner and includes a 4-piece fire log set and lava rocks to give the Fire Pit a natural rustic view.
EASY ON/OFF SWITCH
Every firepit switch utilizes a Piezo ignition system. Easily turn on and off the firepit without using matches. Additionally, no wires are necessary to install your firepit due to the battery-powered electronic ignition.
STORAGE DOOR
The storage door is used for the propane tank or other storage. Use liquid propane tanks or have a natural gas line professionally installed.
FIRE PITS - STRUCTURE
1 STAINLESS STEEL BURNER
The powerful burner emits 55,000 BTUs and will easily keep everyone around the firepit comfortable on a chilly night.
FIRE LOGS AND LAVA ROCKS
All Cal Flame firepits come equipped with a 4-piece fire log set as well as lava rocks or give your fire rustic naturalness.
TABLETOP FIRE
For the ultimate in outdoor entertainment and relaxation, tabletop firepits can accommodate up to six guests. The innovative FPTG5000 features a two-piece glass top and elegant footrest that will add lasting beauty and variety to your Home Resort.
SHAPES
Firepits come in round, square, hexagonal (6-sided) and octagonal (8-sided) shapes to accommodate any backyard preference.
HEIGHT
Firepits are available from 18†in height to replicate the campfire experience to 45†in height to create a conversational area that will accommodate fullheight barstools. The choice is yours!
2 ON/OFF SWITCH
Every fireplace switch utilizes a Piezo ignition system, which is a battery-powered electronic ignition
Option Packages
STONE VENEER
OPTQ825-( )
NATURAL STONE TILE (FIELD- )(BORDER- )
OPTQ860-( )
3" BOTTOM TRIM (TILE ONLY)
COUNTERTOP FINISHES
PORCELAIN TILE
-
Sterlina Henna
-
Sterlina Silver
-
Eurasia Noce
-
Sterlina Ivory
BASE DESIGNS
AMERISTONE STUCCO
-
Pearl Haze
-
Champagne Gray
-
White Ash
-
Stoney Creek
-
River Rock
STONE VENEER
-
Brookside
-
Huron
We Are Here
- Email us to - support@ifireplacesusa.com
- Call us to - +1 (844) 494-7710
- Chat with us in live
- Choosing a selection results in a full page refresh.