Our Shipping Policy
IFIREPLACESUSA - SHIPPING POLICY OVERVIEW
Upon successfully placing your order, immediate actions will follow. You will receive a notification and a detailed confirmation email sent to the provided address via our dedicated iFireplacesUSA email. This email is crucial as it signifies the successful processing of your purchase in our system and the pre-authorization of your credit card. Subsequently, your order will be transmitted to our transit team, which collaborates with our supplier and/or warehouse manager to confirm the immediate availability of your chosen item for prompt packaging and shipment.
In the event of unavailability or backordering (if the selected item is currently out of stock), the pre-authorization will be canceled, and a prompt email communication will inform you of this situation. If the ordered items are ready for shipping within 7-14 days or if your order includes Made-to-order or customized items with lead times ranging from 2-24 weeks, charges will be processed, and the shipping process will commence. Upon completion of the manufacturing process and the items being prepared for shipment, you will receive a shipping confirmation notice containing tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon receiving your ordered item(s), we request that you conduct a thorough examination of the packaging. If any indications of damage to the packaging are observed, it is essential to meticulously document these observations when signing for the delivery. In the unfortunate event that your item(s) arrive in a compromised or damaged condition, we highly recommend taking photos and videos showcasing the extent of the damage and promptly forwarding them to our dedicated email address at support@fireplacespro.com. Your prompt provision of visual documentation allows us to initiate an insurance claim on your behalf, expediting the resolution process.
In the case of defective items, our commitment is to facilitate replacements at no additional cost to you. It is crucial to thoroughly inspect any damage sustained during shipment immediately upon delivery. If any discrepancies are identified, it is essential to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
Upon the completion of your order placement, immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of iFireplacesUSA. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder (which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
Grand Canyon Gas Logs - Jumbo Vented Indoor See Through Burner
Introducing the Jumbo Vented Outdoor Front View Burner Stainless Steel by Grand Canyon Gas Logs – the perfect addition to your outdoor living space. With a size range of 36” to 120” and a depth of 21”, this burner is sure to make a statement in any backyard or patio.
The even distribution rear burner, dual action middle burner, and dedicated ember glow burner work together to provide a realistic and natural looking flame. You'll love how the flames dance and flicker, bringing warmth and ambiance to your outdoor gatherings.
This burner is built to last with a stainless steel chassis and fully welded system with a sandless design. The ANSI certification and control systems ensure your safety while using the burner. The Jumbo Vented Outdoor Front View Burner also comes with a 5 years warranty when installed outdoors.
The 3/4” piping and 1” bar stock make for a sturdy and reliable connection, and the gas inlet can be positioned to the left or right for added convenience. The burner is also convertible from natural gas to LP.
The Jumbo Vented Outdoor Front View Burner comes with everything you need to get started, including lava rock, embers, and connection fittings. The concealed pilot mounting brackets provide a clean and seamless look that won't detract from your outdoor décor.
Upgrade your outdoor space with the Jumbo Vented Outdoor Front View Burner Stainless Steel by Grand Canyon Gas Logs. It's the perfect combination of style, durability, and functionality – and it's sure to be a crowd-pleaser for years to come.
- Sizing: Jumbo – 36” – 120” (21” Depth)
- Style: Even distribution rear burner w/dual action middle burner & dedicated ember glow burner
- Standards: ANSI Certified with Control Systems
- Usage: Outdoor
- Materials: Stainless Steel Chassis
- Warranty: 5 Years
- Piping: 3/4” Piping & 1” Bar Stock
- Fittings: Gas Inlet Left or Right
- Convertible to LP: NG Burner convertible to LP
- Media: Includes Lava Rock, Embers, & Connection Fittings
- Pilot: Concealed Pilot Mounting Brackets
- Design: Fully Welded System with Sandless Design
Minimum Required Fireplace Dimensions
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- Email us to - support@ifireplacesusa.com
- Call us to - +1 (844) 494-7710
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