Our Shipping Policy
IFIREPLACESUSA - SHIPPING POLICY OVERVIEW
Upon successfully placing your order, immediate actions will follow. You will receive a notification and a detailed confirmation email sent to the provided address via our dedicated iFireplacesUSA email. This email is crucial as it signifies the successful processing of your purchase in our system and the pre-authorization of your credit card. Subsequently, your order will be transmitted to our transit team, which collaborates with our supplier and/or warehouse manager to confirm the immediate availability of your chosen item for prompt packaging and shipment.
In the event of unavailability or backordering (if the selected item is currently out of stock), the pre-authorization will be canceled, and a prompt email communication will inform you of this situation. If the ordered items are ready for shipping within 7-14 days or if your order includes Made-to-order or customized items with lead times ranging from 2-24 weeks, charges will be processed, and the shipping process will commence. Upon completion of the manufacturing process and the items being prepared for shipment, you will receive a shipping confirmation notice containing tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon receiving your ordered item(s), we request that you conduct a thorough examination of the packaging. If any indications of damage to the packaging are observed, it is essential to meticulously document these observations when signing for the delivery. In the unfortunate event that your item(s) arrive in a compromised or damaged condition, we highly recommend taking photos and videos showcasing the extent of the damage and promptly forwarding them to our dedicated email address at support@fireplacespro.com. Your prompt provision of visual documentation allows us to initiate an insurance claim on your behalf, expediting the resolution process.
In the case of defective items, our commitment is to facilitate replacements at no additional cost to you. It is crucial to thoroughly inspect any damage sustained during shipment immediately upon delivery. If any discrepancies are identified, it is essential to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
Upon the completion of your order placement, immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of iFireplacesUSA. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder (which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
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3-Sided Glass Fireplace (20″ width x 25″ high unit – 11 3/4″ depth)
The Cube is a revolutionary 3-sided electric fireplace, combining style and innovation in one sleek design! With its expansive glass viewing area, the Cube allows you to enjoy the mesmerizing flame presentation and diverse media options from virtually any angle. Featuring two flame sets, ambient canopy lighting in 13 vibrant colors, and an exclusive flame presentation, the Cube offers users the flexibility to switch between red, yellow, or orange flames with just a remote click. Enhance the Cube's appearance further with the included 6-piece log set and Sable glass media, with additional media options available for purchase.
Available in three distinct styles, the Cube is suitable for indoor or outdoor use, including bathrooms. Optional speaker and leg bases are also available for purchase.
Features
- Suitable for indoor or outdoor use
- State-of-the-art FIRE & ICE® flame set allows for easy color adjustments with the remote
- 2-stage heater for customized warmth
- Hard-wire ready for convenient installation
- Thermostat hard-wire ready for precise temperature control
- Flame operation with or without heat for year-round enjoyment
- Remote control included for flame and heater settings
- Capable of producing up to 4800 BTUs of heat, ideal for spaces up to 500 sq. ft.
- Includes 2 flame sets for added versatility
- Ambient canopy lighting in 13 colors enhances media illumination for a captivating display
Specifications
- Volts - 120
- Watts - 1465
- Height - 25 1/4"
- Width - 19 5/8"
- Depth - 11 3/4"
- Glass View opening - 15 3/8" W x 16 1/2" H x 3 7/8" D
- Surround Size - 25 1/4" W x 19 5/8" H x 11 3/4" D
- Shipping size - 28 x 23 x 15
- Shipping weight - 48.5 lbs
- Heating area - 400 sq.ft
Exclusive Flame Set
The vibrant multi-colored state-of-the-art flame is easily changed from orange or yellow with just a click of the remote. Three color strips generate more flame options than ever.
Unique Presentation
Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.
Included Accessories
The Cube-2025WM comes with a 10 piece birch log set, 2 colors of real glass, 2 colors of vermiculite.
Install Options
Flame Presentation
Vibrant, multi-colored state-of-the-art flame presentation – change from Yellow to Orange to Red with just a click of the remote. Can all be done separately and mixed to make lots of combinations.
Ambient Canopy Lighting
Ambient canopy lighting illuminates media like never before. Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.
Documents
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Do you need Support?
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- Email us to - support@ifireplacesusa.com
- Call us to - +1 (844) 494-7710
- Chat with us in live
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