Collection: Our Privacy Policy


We are committed to providing outstanding services while placing a high value on your privacy. Upholding your privacy is a top priority for us, and this Privacy Policy outlines our comprehensive approach, detailing the policies and procedures that govern the collection, use, and disclosure of your information when interacting with our websites or using our services. The purpose of this policy is to inform you about how we handle your data and underscore our dedication to maintaining the confidentiality and security of your information throughout your interactions with our platforms and services.

Before engaging with Our Services, we urge you to take a moment to carefully review this privacy policy.

Definitions and Context Understanding

In this Privacy Policy, the term "iFireplacesUSA" (referred to interchangeably as "We," "Us," "Our," or "iFireplacesUSA") specifically pertains to iFireplacesUSA.

"Device" refers to any tool capable of accessing the Service, such as a computer, cellphone, or digital tablet.

For the scope of this Privacy Policy, the term "Operator" refers to iFireplacesUSA or its affiliates, encompassing its officers, directors, employees, and agents.

"Partners" denotes affiliated entities with whom we may share Your information. These Partners have the capacity to utilize and retain Your personal information and may uphold their distinct Privacy Policies and Terms of Service, unique to their operations.

The term "Service" (also referred to as "Services") encapsulates the Website, our Services, or both, including any other services provided, offered, referenced, or facilitated by Us, in collaboration with other third-party entities. This collaboration may occur via various communication modes such as phone, email, text, or any other communication method, irrespective of the service being offline or online.

"Terms" signifies the conditions stipulated within this Privacy Policy, representing the agreement governing Our conduct concerning the privacy, use, and storage of Your information.

"Site" (alternatively known as the "Website") pertains to Our online platform accessible through the web.

The term "You" (also denoted as "Your") specifically refers to the business entity accessing or utilizing the Site and Service. This could encompass the Company or any other legal entity acting on behalf of said business while accessing or utilizing the Site and Service, as per the applicable context.


This privacy policy outlines the rules that apply to individuals who visit our Website, including you as a visitor.

As a visitor to the Site, there may be situations where you provide your personal information to us. This exchange of information takes place when you intend to obtain our services through our Site.


In our commitment to providing tailored and exceptional services to meet your needs, we engage in the collection of your personal information. This practice enables us to optimize service delivery, provide relevant information about our services, and ensure the protection of your personal data through reasonable measures.

When you, your associates, agents, delegates, or other users access the Service, we may gather various categories of information, including but not limited to:

i. Your email address

ii. Your contact details

iii. Your card and/or payment details

It's important to note that by providing information related to other entities to us, you affirm and ensure that you have duly obtained the necessary consent from the respective entities to share their information with us.

We may collect personal information about you, obtained from details provided while completing an application or any other forms available on our Site or a Program. This information may also be obtained through interactions over the phone or in person.

Furthermore, our servers automatically collect data from your interactions, including your domain name, the websites you navigate, and Internet Protocol (IP) address. While this data is not personally identifiable, any communication or responses provided by you during interactions may lead to the collection of your personal information.

In instances where you use iFireplacesUSA on mobile devices like smartphones, tablets, iPads, etc., we may retrieve your mobile device identifier and IP address.

If a third party does not undertake payment on your behalf, we will obtain the billing and financial details necessary for processing charges related to iFireplacesUSA. Additionally, in scenarios where another entity manages your purchase process, we may receive the billing and payment details that you provide to them. Our Terms of Service outline the policies and terms relevant to our charging and billing methodologies. It's important to note that establishing an account via a third-party payment processor may be subject to additional policies.

During your interaction with our websites or the use of our services, we may collect two primary types of information: (i) Technical information related to your mobile device or computer system, including the IP address and mobile device ID. (ii) Usage statistics regarding your engagements with the website.

This collection generally occurs through server log files or web log files known as "Log Files," mobile device software development kits, and tracking technologies like browser cookies. Certain cookies placed on your computer are associated with your user ID number(s).

Utilization of Information

In instances where it aligns with our legitimate interests, we may utilize your personal information for various purposes, including:

  1. Prevention of fraud or potentially illegal activities and enforcement of our Terms of Service.
  2. Providing information about our services via email, text, phone, or other communication methods.
  3. Enhancing and refining our services to improve and develop them further.
  4. Keeping our records up-to-date and conducting necessary checks mandated by applicable regulations or regulatory guidance.
  5. Improving your experience by ensuring the website is user-friendly and tailoring services that match your interests.
  6. Customer service endeavors, including addressing queries, responding to feedback, and managing complaints.
  7. Fulfilling specific purposes concerning your interactions via the site or any form of communication or access to our services.

Where you have provided us consent, we commit to sharing information about new services, events, promotions, and other pertinent details that might interest you. You retain the option to withdraw your consent at any time. Please note that withdrawing consent does not impact the legality of processing based on consent before its retraction, and a reasonable time is allocated thereafter for system updates. For managing your details or altering privacy preferences, feel free to contact us using the information provided in the "Contact Us" section.

We use your email address to establish communication with you. Subject to your consent, we may send electronic communications pertaining to our services or introduce new service offerings. Additionally, we may request your feedback on the services provided. You possess the choice to opt-out of such electronic communication. Furthermore, we might monitor your email interactions to assess the efficacy of our communication strategies.

Dissemination of Personal Information

We may enlist the services of other companies to perform tasks on our behalf, and this may involve the provision of your personal information. These services encompass various areas, including payment processing, data analysis, email delivery, hosting services, customer service, and support for our marketing endeavors.

The disclosure of your personal information to third parties is justified in specific circumstances that align with our legitimate interests. These instances include:

  1. Collaboration with analytics and search engine providers assisting us in refining and optimizing our site.
  2. Obligation to disclose your personal information upon request by law enforcement, regulatory bodies, or government authorities. This obligation may arise to fulfill regulatory responsibilities, prevent or detect fraud, crime, or for other legitimate purposes.

It's crucial to note that, except as stated in this privacy policy, we do not intend to sell or disclose your data to any other external party.

In situations such as a merger, acquisition, or asset sale, where our assets are involved, your information may be shared. In such circumstances, we are committed to communicating this change to you. Furthermore, we reserve the right to assign your contract to another party, and upon such assignment, your information may be shared with them. You will be duly notified of any such assignment.

It's pertinent to recognize that certain third parties requiring access to your information may operate in territories or countries outside the United States. These entities are subject to the laws within their jurisdictions governing the information we disclose to them.

Duration of Retaining Your Information:

We may retain your information only in a fully anonymized form to ensure that there's no possibility of tracing it back to you. We understand the critical importance of safeguarding your anonymity within the data we store.

Our commitment extends to maintaining your data for the briefest period necessary. Consequently, we undertake to erase any data that becomes outdated or unnecessary, ensuring that we adhere to a minimal data retention period.


Tools for Monitoring Activities and Cookie Usage

We employ cookies and similar tracking technologies to monitor activity on our service and store specific information. These tracking technologies include beacons, tags, and scripts, which aid in the collection and tracking of information, subsequently enhancing and analyzing our website's performance.

It's important to note that you can configure your browser settings to decline all cookies or notify you when a cookie is being transmitted. However, not accepting cookies might restrict your access to certain parts of our programs or site.

Cookies can be categorized as either "Persistent" or "Session" Cookies. Persistent Cookies remain stored on your device (e.g., personal computer or mobile device) even after you go offline, whereas Session Cookies are deleted once you close your web browser.

We employ both session and persistent cookies for the following purposes:

i. Necessary/Essential Cookies: Crucial to providing you with services available through the website, enabling the use of specific features. They assist in user authentication and prevent fraudulent use of user accounts. Without these cookies, the requested services cannot be provided, and they are used solely to deliver these services.

ii. Cookies Policy/Notice Acceptance Cookies: Determine whether users have consented to the use of cookies on the website.

iii. Functionality Cookies: Help us remember preferences you set when using the website, such as login details or language preferences. Their purpose is to offer a more personalized experience and save you from re-entering preferences on subsequent visits.

iv. Tracking and Performance Cookies: Track information about website traffic and user interaction. The data collected, often linked to a pseudonymous identifier associated with the device used to access the website, may directly or indirectly identify you as a visitor. Additionally, we may employ these cookies to test new advertisements, pages, features, or functionalities on the website to gauge user response.

Statistical analysis

We enlist the services of third-party providers to oversee and analyze how our website is utilized. One such service provider is Google. Google Analytics, a web analytics service provided by Google, monitors and reports website traffic. Google uses the collected data to track and analyze the usage of our program and site. This information is also shared with other Google services, and Google may utilize it to customize and personalize advertisements within its advertising network. To prevent your activity on the program and site from being accessible to Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on blocks the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from transmitting information about visit activity to Google Analytics. Additionally, you can opt out of specific Google Analytics features by adjusting settings on your mobile device, such as your device advertising settings, or by following the guidelines outlined in Google's Privacy Policy.
For more information on Google's privacy practices, please visit the Google Privacy & Terms web page:


Security of your personal information

The security and protection of your personal data are paramount to us. However, please be aware that no method of transmission over the Internet or electronic storage is entirely secure. While we strive to employ commercially acceptable practices to safeguard your personal data, absolute security cannot be guaranteed.

To enhance the security of your personal information against unauthorized access, use, or disclosure, we implement various measures, including:

SSL Protocol: When transmitting personal information (e.g., credit card numbers) to other websites, we use encryption methods such as the Secure Sockets Layer (SSL) protocol for enhanced protection.

Despite our commitment to implementing appropriate security measures, it's essential to acknowledge that no data transmission over the Internet or wireless networks can be entirely secure. Consequently, while we make efforts to safeguard your personal information, it's crucial to recognize that: (a) the Internet inherently carries security and privacy limitations beyond our control; and (b) the assurance of security, integrity, and privacy concerning exchanged information between you and us via this site cannot be absolute.

Access to information obtained from our websites and web pages is restricted to our employees, agents, partners, and contractors. We maintain physical, electronic, and procedural safeguards to reasonably protect personal information within our capabilities.

Permission Requests and Choices

If you desire information about the personal data stored in our servers, you have the right to request this information. To initiate such a request, please contact us via the email address provided below.

Moreover, if you wish to cancel, withdraw, or limit the scope or nature of the information we collect and retain, you can also reach out to us. Please don't hesitate to send us an email at the following address:

Modifications to this Privacy Policy

From time to time, we may revise our Privacy Policy. Any changes will be communicated to you by posting the updated Privacy Policy on this page.

In the case of substantial alterations, we will make an effort to inform you in advance through email or by prominently displaying a notice on our site before or when the changes become effective.

We encourage you to regularly review this Privacy Policy to stay informed about any modifications. Please be aware that changes to this Privacy Policy are considered significant when posted on this page.


Jurisdiction Law

This agreement is governed by the laws of California, U.S., to the maximum extent permitted by law. You consent to the exclusive jurisdiction and venue of courts in California, U.S., for any disputes arising from or related to the use of the Site. The use of the Site is not allowed in jurisdictions that do not acknowledge all the provisions of these Terms, including this specific section.


Disunion and Abstinence

If any provision in this Policy is considered unenforceable or invalid, that specific provision will be revised or interpreted in a way that fulfills its intended objectives to the greatest extent possible under applicable law. Meanwhile, the remaining provisions will remain fully effective and unaffected.

However, except for the above scenario, a failure to enforce any right or require performance of an obligation under this Policy shall not prevent a party from exercising such right or demanding such performance in the future. Additionally, the waiver of a breach shall not constitute a waiver of any subsequent breaches or violations.



The collective content of the terms outlined in this Privacy Policy, the Cookie Policy, along with the Terms and Conditions, the Shipping Policy, and the Return Policy, constitutes the comprehensive agreement between you and us, including our partners (related to the information we have about your account from those partners). This agreement covers various aspects, including but not limited to the Site, Services, and all information therein. This consolidated set of policies supersedes all previous written or verbal agreements between you and us regarding the Site and Services, encompassing, but not limited to, any associated elements.

Contact Us

If you require further clarification or have any inquiries pertaining to these terms, please feel free to contact us.

For any assistance, you can contact us via email at:

Our mailing address:


1007 N Orange Street, Suite #2520,

4th Floor, Wilmington, DE - 19801

For store inquiries, you can call us at +1 (844) 494-7710.