Our Shipping Policy
IFIREPLACESUSA - SHIPPING POLICY OVERVIEW
Upon successfully placing your order, immediate actions will follow. You will receive a notification and a detailed confirmation email sent to the provided address via our dedicated iFireplacesUSA email. This email is crucial as it signifies the successful processing of your purchase in our system and the pre-authorization of your credit card. Subsequently, your order will be transmitted to our transit team, which collaborates with our supplier and/or warehouse manager to confirm the immediate availability of your chosen item for prompt packaging and shipment.
In the event of unavailability or backordering (if the selected item is currently out of stock), the pre-authorization will be canceled, and a prompt email communication will inform you of this situation. If the ordered items are ready for shipping within 7-14 days or if your order includes Made-to-order or customized items with lead times ranging from 2-24 weeks, charges will be processed, and the shipping process will commence. Upon completion of the manufacturing process and the items being prepared for shipment, you will receive a shipping confirmation notice containing tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon receiving your ordered item(s), we request that you conduct a thorough examination of the packaging. If any indications of damage to the packaging are observed, it is essential to meticulously document these observations when signing for the delivery. In the unfortunate event that your item(s) arrive in a compromised or damaged condition, we highly recommend taking photos and videos showcasing the extent of the damage and promptly forwarding them to our dedicated email address at support@fireplacespro.com. Your prompt provision of visual documentation allows us to initiate an insurance claim on your behalf, expediting the resolution process.
In the case of defective items, our commitment is to facilitate replacements at no additional cost to you. It is crucial to thoroughly inspect any damage sustained during shipment immediately upon delivery. If any discrepancies are identified, it is essential to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
Upon the completion of your order placement, immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of iFireplacesUSA. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder (which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
The Symmetry Xtra Tall Bespoke electric fireplace is specifically designed for grand rooms and commercial environments. Its impressive size and height have revolutionized the electric fireplace industry, delivering tall, full flames that command attention in any space. Customizable to suit your preferences, from contemporary to traditional, you have the option to select the media log set that best fits your style.
With a clean face display, the Symmetry Xtra Tall Bespoke eliminates unsightly venting, offering a seamless and elegant appearance. Its standard unit sizing allows for hassle-free installation at any stage, whether indoors or outdoors.
The SYM-XT-BESPOKE combines versatility, style, and functionality, making it ideal for both commercial and residential settings. Rated for indoor and outdoor use, please refer to the installation manual for outdoor application instructions.
Features
- WiFi Connectivity: Control the fireplace from your smartphone via our app, available on the Google Play Store and Apple App Store.
- Fire & Sound: Two quality audio speakers deliver a realistic fire crackling sound, controllable through the WiFi app.
- Bluetooth Connectivity: Enjoy high-quality audio from Bluetooth speakers by pairing your smartphone with the fireplace.
- Programmable Timer & Thermostat: Set desired room temperature or schedule fireplace activation before your arrival.
- 50,000 hours lifetime LED light source.
- Approved for Outdoor Installations.
- Front flow heating and hidden venting allow for recessed or semi-flush mounting.
- Clear reduced trim kit provides a large viewing area with lifelike flames.
- Adjustable flame brightness and speed.
- Adjustable ember bed colors for thousands of color options.
- Quiet and reliable components.
- Masonry finish to trim option.
- 5 Year Warranty.
- Realistic flames can be enjoyed with or without heat.
- Media Kit includes clear glass diamonds, black powder-coated surround, and a full feature remote control.
- Clean and seamless design with a full-frame viewing area.
- 11 multi-colors of uplighting.
- Flame options include yellow, orange, and red, with 5 settings in each color.
- 3 Speed motor for flame speed adjustment.
- Smart Heater Control with Auto mode.
- Heating capacity: 1465W 5000 BTU, heats up to 400 Sq. Ft. Can be wired to 220 volts for increased BTU output to 10,240, heating up to 900 Sq. Ft.
Specification
50"
- Volts - 120 V
- Amps - 12.5 A
- Watts - 1465 watts
- Height, Width, Depth - 20 1/8" x 50 1/4" x 11 3/4"
- Glass Viewing Opening - 17 5/8" x 48 3/8"
- Surround Size - 21 3/8" x 52 1/4"
- Shipping Size - 23 3/4" x 56 1/2" x 16"
- Heating Area Approx. - 400 sq ft
60"
- Volts - 120 V
- Amps - 12.5 A
- Watts - 1465 watts
- Height, Width, Depth - 20 1/8" x 60 1/4" x 11 3/4"
- Glass Viewing Opening - 17 5/8" x 58 3/8"
- Surround Size - 21 3/8" x 62 1/4"
- Shipping Size - 23 3/4" x 66 1/2 x 16"
- Heating Area Approx. - 400 sq ft
74"
- Volts - 120 V
- Amps - 12.5 A
- Watts - 1465 watts
- Height, Width, Depth - 20 1/8" x 74 1/4" x 11 3/4"
- Glass Viewing Opening - 17 5/8" x 72 3/8"
- Surround Size - 21 3/8" x 76 1/4"
- Shipping Size - 23 3/4" x 80 1/2" x 16"
- Heating Area Approx. - 400 sq ft
Included Accessories
The SYM-XT-BESPOKE series models come with a choice of a Design Media kit – Driftwood, Birch or Rustic, Split, or ICE media kit.
- For SYM-50-XT-BESPOKE, SYM-60-XT-BESPOKE 2 boxes of ICE media required
- For SYM-74-XT-BESPOKE 3 boxes of ICE media required
Flame Presentation
Vibrant, multi-colored state-of-the-art flame presentation – change from Yellow to Orange to Red with just a click of the remote. Can all be done separately and mixed to make lots of combinations.
Ambient Canopy Lighting
Ambient canopy lighting illuminates media like never before. Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.
Documents
We Are Here
- Email us to - support@ifireplacesusa.com
- Call us to - +1 (844) 494-7710
- Chat with us in live
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